Sometimes a picture is worth a thousand words … Can you please capture one or more images of the parts of your Quicken window showing the issue(*), sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows
https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac
Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.