OneStep update is messed up

ilyaz
ilyaz Member ✭✭
in Download, Add/Update Accounts (Windows)
For some time now (after Quicken updates), OneStep update practically does not work: of nine accounts only one updates. Looked in the Vault and found that 8 passwords "Not Required" while all 3 options Add, Change and Delete are grayed. Apparently, during one of the updates something messed up my Vault and now I have no way to correct it.
Is there any workaround to fix the vault and restore the functionality of OneStep update?

Best Answers

  • splasher
    splasher SuperUser ✭✭✭✭✭
    edited June 2021 Answer ✓
    The first thing to try is going to Edit->Preferences->Quicken Id and click on "Sign in as a different user".
    Logout and log back in using the same Quicken Id.
    If that doesn't help, then de-activate and re-activate the accounts but you have undo all of them before you start the activation. 
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • splasher
    splasher SuperUser ✭✭✭✭✭
    Answer ✓
    If you have multiple accounts at a FI accessed with the same username/password, you want to de-activate all of the accounts and then re-activate them.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • ilyaz
    ilyaz Member ✭✭
    Answer ✓
    Got it! Thanks!

Answers

  • splasher
    splasher SuperUser ✭✭✭✭✭
    See this article: EWC->QCS No Pwd  It explains why those passwords are no longer required in the Password Vault.
    BTW, this is not a recent change, it happened last year sometime if my memory is correct.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • ilyaz
    ilyaz Member ✭✭
    splasher, thanks for your suggestion. But what's strange, that of nine accounts I have, one with a password still there is working fine, while eight without the passwords don't work... Why this change was selective? Shall I Deactivate/Reactivate each of those eight accounts?
  • splasher
    splasher SuperUser ✭✭✭✭✭
    edited June 2021 Answer ✓
    The first thing to try is going to Edit->Preferences->Quicken Id and click on "Sign in as a different user".
    Logout and log back in using the same Quicken Id.
    If that doesn't help, then de-activate and re-activate the accounts but you have undo all of them before you start the activation. 
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • ilyaz
    ilyaz Member ✭✭
    Thanks again for your suggestions. I'll try them in a few days. However, what do you mean "but you have undo all of them before you start the activation. "
  • splasher
    splasher SuperUser ✭✭✭✭✭
    Answer ✓
    If you have multiple accounts at a FI accessed with the same username/password, you want to de-activate all of the accounts and then re-activate them.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • ilyaz
    ilyaz Member ✭✭
    Answer ✓
    Got it! Thanks!
  • ilyaz
    ilyaz Member ✭✭
    Hello, splasher, and thanks for your advice! Just tried to log out and sign in. It worked! Got all accounts updated!
  • splasher
    splasher SuperUser ✭✭✭✭✭
    Great
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list

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