Log in problem: Q Win Canada / Royal Bank (US)
I have tried the other Royal Banks to no avail, The Royal Savings Band only allows 12 alpha numeric characters, I have 18.
Any help would be greatly appreciated
Quicken Diana Alumni mod
[email protected]Mike Cockayne
Thank you for posting in the Community though I’m sorry that you are experiencing this issue with your bank account.
Please review THIS ARTICLE. I see that you have already verified your password at the bank website.
Also try closing Quicken, then change your password for the financial institution’s website temporarily, then attempt to connect with that same password in Quicken.
Next, check to see that the accounts do not already exist in Quicken by clicking on TOOLS > ACCOUNT LIST. At the bottom check the option SHOW HIDDEN ACCOUNTS. If there is an instance of the account you are attempting to add, be sure it is deactivated and then try to add the account again.
If these steps do not solve the problem, you may need to call our SUPPORT TEAM for further analysis.