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How to get past blank Sign-in screen

dukiengr

A blank Quicken-ID sign-in screen appears when I launch Quicken. In the background my First Page gradually renders but after 10 minutes the sign-in screen never paints. So I dismiss the sign-in screen and nothing in quicken responds. I can't get to Help to try signing-in from there. The whole screen is in that slightly gray inactive tint. I'm locked out. How to sign-in??

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Sign-In Issues

Comments

Quicken Francisco

Hello @dukiengr

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with getting Quicken opened. It sounds like it gets completely stuck each time. Have you taken a look at the blank screen article? If not I'll leave it down below and it should have troubleshooting steps to ideally resolve the issue you're ja

https://www.quicken.com/support/blankwhite-registration-screen

Once you get a chance to try these steps, please let us know what you find. From there we'll better understand our next steps/options.

Thanks,

Quicken Francisco

dukiengr

I solved the problem. When I logged into my account via a web browser I had a "You must Resume Your subscription" warning. I clicked on that warning to resume it - I didnot suspend my subscription so I'm baffled how my account got into this state over this weekend. I re-launched Quicken and this time the Sign-In dialog box appeared with text fields to enter password - I did and I'm using Quciken again.

You guys have a defect. That dialog box should say - Account Suspended - visit quicken.com to resume".

Quicken Francisco

@dukiengr

Thanks for the update. That is interesting as it's not something I've seen before. In any case thanks for letting us know. I will get more information about the issue and see if we're able to figure out what exactly may have caused the issue.

Thanks,
Quicken Francisco

dukiengr

Thank You, Francisco. One thought on the suspended state. This past weekend I was in a extremely poor internet area. I was using a mobile hotspot to connect and the connection would occasionally drop. I recall that the Quicken ID sign-in box came up sometime this past weekend but I was unable to complete the login because the connection failed. I exited out of the dialog and continued to use Quicken.