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can't open file after update

Crescent

after the latest subscription update, my quicken file won't open. how do i restore?

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Quicken Francisco

Hello @Crescent

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your file. I believe you updated to 34.15 and are experiencing issues now correct? My first recommendation here is to perform a mondo patch to the previous patch to be able to get your file opened to start. I'll leave steps down below on the mondo patch.

https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

Once you install the mondo patch let us know if you're able to get back into your file. From there we'll work on getting the program updated.

Thanks,

Quicken Francisco

spryem

Crikey!!! Where are all my historical transactions after recent update! Quicken since about 1998 entries are gone!

spryem

All I have is back to 2020.

spryem

Cannot open file. Does not recognize password

Ps56k2

spryem said:

Cannot open file. Does not recognize password

It appears that the two posters have a couple of different problems...
SO.... first you said you lost historical transactions -

Next, you can't open the file....
What version ..... Help --> About Quicken

Did the file have a password to access, or did it just pop up requesting a password you never setup ?
There was an issue with the last comment... so let us know where you are at.