Fox communities credit union error CC-502

ronbadtke
ronbadtke Member ✭✭
Fox communities credit union won't update

Best Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @ronbadtke,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-502.

    As stated at the bottom of the article, if the error persists after 24 hours or more, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to find the internal error and file for an escalation.
    -Quicken Anja
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    Accepted Answer
    You might want to read this Support article: Error When Updating Accounts: CC-502 [Support Article].
    Also, there is an alert posted about an issue that seems to be affecting a lot of credit unions:  ONGOING: 6/18/21 CC-501 Errors Returned for Multiple Financial Institutions.  While the error code is a little different it is possible that this issue could generate CC-502 (and other CC-5XX) error code as well.
    (QW Premier Subscription: R34.24 on Windows 10)

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @ronbadtke,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-502.

    As stated at the bottom of the article, if the error persists after 24 hours or more, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to find the internal error and file for an escalation.
    -Quicken Anja
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    Accepted Answer
    You might want to read this Support article: Error When Updating Accounts: CC-502 [Support Article].
    Also, there is an alert posted about an issue that seems to be affecting a lot of credit unions:  ONGOING: 6/18/21 CC-501 Errors Returned for Multiple Financial Institutions.  While the error code is a little different it is possible that this issue could generate CC-502 (and other CC-5XX) error code as well.
    (QW Premier Subscription: R34.24 on Windows 10)
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