I changed both my password and Customer ID for AllyBank from
the One Step Update Settings window by clicking on the Key symbol. I got a success message, but when I ran the one
step update I got a 503 error.
I then selected the Fix It button and was given the opportunity
to input my log on credentials again. I
noticed that the Customer ID was not changed and entered both the new password
and new Customer ID. Again, I got a
success message, but when I ran the one step update I got a 503 error.
I then used my logon credentials to logon to the AllyBank
site. No problem with logon. I went to the password vault and the Customer
ID was shown as the old ID. I also went
to Edit account details and the old ID was in the grayed out Customer ID field.
Since I could not get the Customer ID to update, I deactivated
the account and then reactivated it. I
then ran the one step update successfully.
When I reactivated the account I was asked for a pin that was sent to my
phone number. The other two times I
entered the new credentials I was not asked for the pin.
I looked on the blog for solutions, but the two I saw
recommended deactivation and reactivation.
This works, but does not make sense, because the entry field for the
Customer ID is editable field (not grayed out) in the window for changing the
password.
Deactivation/Reactivation got me by the problem for now, but I would like to know
the proper way to update the Customer ID or if this is a Quicken bug.
