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Capital One Error CC-501

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This discussion was created from comments split from: Unable to connect to Capital One.

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russellcdodd

I am getting a cc-501 issue. I unlinked Capital One and then tried to setup and keep getting issue. I am a 30 year users and am having no issues connecting with several other financial institutions. What can be done to get this escalated with Quicken?

Quicken Anja

Hello @russellcdodd,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review this support article regarding error CC-501.

As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation if they see fit.

Please, click here to review Quicken Support's hours of operation.