Unable to add Wealthfront cash accounts

This discussion was created from comments split from: cash in separate account.

Comments

  • KQ
    KQ Member, Windows Beta Beta
    Hello folks. I saw this while researching details regarding my Wealthfront CASH Account. The issue -  Quicken only has Wealthfront set up as an Investment FI.

    The database has not been updated to include the Wealthfront Cash Accounts, which is totally separate from the investments.

    Wealthfront offers Wealthfront Cash, with a debit card, etc. as described here.... https://www.wealthfront.com/cash

    Would someone please check and find out what needs to happen to in order to download transactions into Quicken.

    This is not a new situation... I've had a Cash Account since August 2019 and have made several inquiries with Quicken - and the issue is still unresolved.

    Any feedback with updated information would be GREATLY appreciated!

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Well... this is the Quicken entry -
    As you can see - the entry has "investment" as the only downloading account type.
    You can try a test - and manually download the transactions from the Wealthfront website,
    and open the file with Notepad and review the information downloaded.
    Not sure what you are expecting....
    as a Wealthfront DEBIT card would look more like a BANKING transaction,
    which as you can see it not supported in this entry.
    17260    17260    17260    Wealthfront Inc.    https://www.wealthfront.com/    (844) 995-8437    https://www.wealthfront.com/    ACTIVE        
    INVESTMENT&WEB-CONNECT        
    INVESTMENT&EXP-WEB-CONNECT  
    Quicken Subscription - Windows 10
  • KQ
    KQ Member, Windows Beta Beta
    I don't see how doing a test would help. As we both agree, the Wealthfront CASH Account should appear as a BANKING transaction. 

    The question becomes - what needs to happen for Quickens file to include Wealthfront CASH (BANKING) in addition to the INVESTMENT setup. 

    Hope that clarifies the issue....
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    edited June 29
    (deleted this post...redundant)
    (QW Premier Subscription: R34.24 on Windows 10)
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    edited June 29
    KQ said:

    The question becomes - what needs to happen for Quickens file to include Wealthfront CASH (BANKING) in addition to the INVESTMENT setup. 

    The modus operandi when there is a desire to change the level of Quicken support is that the Financial Institution (in this case, Wealthfront) needs to modify their contract with Quicken.  Quicken will not do anything unless and until Wealthfront requests this change since the current contract apparently does not require including banking.
    If you want Wealthfront to support banking transactions in Quicken then you should probably be requesting them to take appropriate action.  The more customers of theirs who request it the more likely that Wealthfront will contact Quicken.  But it could take a while (if ever) because every additional level of service costs the FI more money and it can take time for the FI to get on board with that.
    (QW Premier Subscription: R34.24 on Windows 10)
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited June 29
    KQ said: I don't see how doing a test would help.
    just trying to show you - if the data is NOT there - then Quicken desktop software can't really do anything about it.
    BTW - what exactly are you a "beta" user for ?
    Lastly... there are 4 different types of downloading transactions - and 3 types of downloading protocols.
    Each one has a cost to the financial company, and they contract with Quicken for which of the 4 types of data, and 3 types of protocols will be supported within the Quicken software for that specific company.... No payment - no support -

    Quicken Subscription - Windows 10
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