you for reaching out to the Community regarding your issue, although I am sorry
to hear that you are experiencing issues with your archive. When you archived what option did you use? If you used the copy feature that was recently updated it does create a file that has no active connections for download. If you also created a year end archive the copy will also have the same effect with connections.
You may have loaded up the wrong file afterward which is the issue. You can double check by going across the top to file then at the bottom of the list there should be a line saying 2 (File location) which is your second most recently used file. Double check if that might be the case.
Once you get the chance to check let us know if that may have been the case of it your main file was the one that was disconnected. From there we'll see what we can do next.
Improved: Copy and Backup File support has been updated to prevent connection problems.
Using a copy of a Quicken file that contains connected accounts, syncs to the cloud, or uses services such as Bill Presentment or Quicken Bill Manager can
cause problems if you perform certain connected actions in the file
copy and then switch back to using the original file. To prevent these
issues, using the Copy command in Quicken will now
create a copy that has all the online services disconnected. This is
useful when creating an archive file you don’t intend to update in the
future via download, or when you’d like to use the new file as a
“template” or starting point for a new, separate Quicken file.
you only want to create a copy of your file for troubleshooting
purposes or to experiment with a new feature, you can also make a copy, then reconnect any accounts you need, and proceed to use the copy.
If you want to make a complete Backup of your file to possibly restore in the future, use the Backup option instead. A backup will not have connected services disabled when you open the backup via the Restore Backup feature.
Please review this help document if you have questions
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