Pentagon Federal Credit Union giving CC-601 error

Question

UPDATE 7/1/2021: ISSUE RESOLVED
 I am now getting CC-601error "We can not find an account with non-zero balance or any transaction within the last 12 months" when trying to download from PFCU. Just started but might be related to recent update to R34.16 (Windows). Is there a resolution for this?

Jay C · Answer

There was another update for Quicken this morning (R34.19) or maybe something was updated on PFCU side not sure - but I was able to connect again and it is working normally now.

Just FYI, it has been my experience that when something like this happens - deactivating the online download often makes the problem worse and harder to reconnect. It's usually best to wait at least a few days to see if it is resolved.

Sherlock · Answer

If you haven't already, you may want to review: https://www.quicken.com/support/error-when-using-online-services-cc-601

I suspect the issue may be related to: https://community.quicken.com/discussion/7895587/new-6-24-21-pentagon-federal-credit-union-returns-cc-503-103-error

Quicken Francisco · Answer

Hello @Jay C

Currently we are experiencing issues with Pentagon Federal Credit Union. I would recommend following the post down below below for more information on the issue as it also has some troubleshooting steps that may work as well.

https://community.quicken.com/discussion/7895587/new-6-24-21-pentagon-federal-credit-union-returns-cc-503-103-error#latest

Thanks,
Quicken Francisco