Problem with one-step-update and account balances

GenS

Each time I do a one-step-update I get a message that Quicken is synching to new, improved cloud. Once it gets to 100% complete by account balance for my checking account is increased to over twice what it should be. I turned off cloud synch but same thing happens and I keep having to restore a backup file to get back to where I should be.

Chris_QPW

Try this create a new data file with File -> New Quicken File...
With this file turn Sync to Mobile/Web on when creating it.
In this data file select:
Edit -> Preferences -> Quicken ID & Cloud Accounts -> Cloud accounts associated with this Quicken ID(x)
This will bring up a dialog that lets you select the cloud account for the other data file, and then delete it.

Now switch back to the other data file (you can do so by selecting its name on the File menu).
When you next do a One Step Update it should recreate that cloud data set and hopefully it will be right now.

Chris_QPW

Try this create a new data file with File -> New Quicken File...
With this file turn Sync to Mobile/Web on when creating it.
In this data file select:
Edit -> Preferences -> Quicken ID & Cloud Accounts -> Cloud accounts associated with this Quicken ID(x)
This will bring up a dialog that lets you select the cloud account for the other data file, and then delete it.

Now switch back to the other data file (you can do so by selecting its name on the File menu).
When you next do a One Step Update it should recreate that cloud data set and hopefully it will be right now.

GenS

This worked! Thank you so much!

Chris_QPW

I'm glad it work for you.  Your very welcome.