Alliant Credit Union transactions not downloading

lliuphx
lliuphx Member ✭✭
Started after last Quicken SW update (?)
I am having trouble with Alliant Credit Union. Transactions that were cleared are not downloading, despite no error being shown.

Best Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @lliuphx,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First could you please provide which version release of Quicken you have currently running?
    • Help > About Quicken

    To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
  • lliuphx
    lliuphx Member ✭✭
    Accepted Answer
    I am using version R34.16; build 27.1.34.16.
    Followed your instructions & issue is resolved.
    Thanks so much for your speedy and effective help!

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @lliuphx,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First could you please provide which version release of Quicken you have currently running?
    • Help > About Quicken

    To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
  • lliuphx
    lliuphx Member ✭✭
    Accepted Answer
    I am using version R34.16; build 27.1.34.16.
    Followed your instructions & issue is resolved.
    Thanks so much for your speedy and effective help!
  • Quicken Anja
    Quicken Anja Moderator mod
    Thanks for the update! Glad to hear that worked for you. :)
    -Quicken Anja
  • flyboy
    flyboy Windows Beta Beta
    Doesn't work for me.  Have tried it and other processes over time.  Nothing works.  Currently getting the CC-501 error response.
  • Longtimeuserr
    Longtimeuserr Member
    I called into tech support and cleared the account info a couple times, now it works.
This discussion has been closed.