Quicken does not recognize my paid membership.

I renewed my subscription for Quicken Deluxe on 7/3/2021. When I attempt to synch my data to the cloud I get a message that says that I need to renew my membership. When I click on the link and log on, I get a message that says "Something went wrong"; I am then directed back to the logon screen and the entire process repeats. What do I need to do?