Unable to upgrade from 5.17.6 to 6.2.2

Question

I am running Quicken 5.17.6 and have not been able to upgrade it until now. When I launch Quicken it tells me that a new version is available, but in the lower part of the window it says: "And error occurred while processing your request. Reference #132.4c7132b8.1625686504.20a7ee2". If I click on Install Update anyway it says that an error occurred downloading the update. Unfortunately, I must update. What to do?

jacobs · Answer

@Deborah Loth  What version of macOS are you running?

And why must you update? (Not that you shouldn't be able to; I'm just curious why you're several versions behind and now say you must update.)

John_in_NC · Answer

What MacOS version are you using?

The newer versions all require MacOS 10.13 or higher, with Quicken 5.18 being the last to support anything older. That version has a dialog informing you that you must upgrade your OS if you wish to make further upgrades.

You are using a slightly older release, and it likely doesn't have that dialog. Hence, the cryptic error message if you are running 10.12 or older.