Quicken will not open on Mac

RMat
RMat Member
I just installed Quicken on my mac and the application will not open. I tried uninstalling an d reinstalling a few times with no luck. When I right-click on the icon, it displayed a message saying "application not responding"

I hope there is a fix for this. I just spent several hours linking accounts and setting up the application before closing it and experiencing this issue. I checked my mac for updates and it is up to date. Im running Big Sur 11.4

Answers

  • jacobs
    jacobs SuperUser, Mac Beta Beta
    Try launching Quicken without opening your most recent data file: hold down the Shift key when you launch Quicken. It should ask you if you want to open your most recent data file, but click Cancel. This should take you to the Getting Started screen. Select that you want to create a new file from scratch. Create a dummy bank account (you don't have to link it online). Quit Quicken. Relaunch Quicken. Does it work correctly for you? Now, with Quicken running, try to open your real data file, which should be accessible on the File > Open Recent menu. Does it open okay or does it stall?

    If you still get a stall at this point, it sounds like your data file is somehow corrupted. Can you go back to your most recent automatic backup (the last time you quit Quicken without a Force Quit). You might have to re-do some work, but if this works, you can move ahead with this file. 

    Oh, also: is your data file stored on Dropbox or iCloud? If so, that's a no-no which can result in unexpected behavior and problems. Your data file should live on your hard drive. (Backups are okay to be stored on a cloud storage service.
    Quicken Mac Subscription • Quicken user since 1993
  • RMat
    RMat Member
    Thank you for your response. The application will not open even when I hold the shift key (I also attempted to hold the control key as well). I was able to get the application to pen when I used a different user account on my mac.

    I went back to my main account and deleted the app and even all the quicken files in my library. Then I reinstalled the app and it still won't open. I'm stuck
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    Hmmm, this sounds odd. Do you get any message when you try to launch it after this reinstall, with the Shift key held down? The same "application no responding message"? I assume you've restarted your Mac somewhere along the way in testing this, right? If not, try that (although it seems unlikely to be the cure). 

    And it worked fine in another user account on your Mac? That tells us there's something in your user account causing a problem with Quicken trying to launch.

    I'm not on Big Sur, but I am not aware of any reports like this previously. My first instinct is to ask if you have anti-virus software running, as AV products are known to sometimes interfere with software. But I'm not aware of any such interactions with Quicken, and your anti-virus software would be working on the other user account, so that doesn't seem likely. Do you have any other programs or utilities which installed kernel extensions which could be interfering?




    Quicken Mac Subscription • Quicken user since 1993
  • livefan431
    livefan431 Member
    I'm having the exact same problem. Is it possible this has something to do with the Big Sur update? I've tried uninstalling / reinstalling, etc. No luck
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    @livefan431  There are certainly a large number of Quicken Mac users who are using Big Sur, so Big Sur or its latest update are not, per se, the culprit here. There may be something that hasn't been uncovered yet,  but I'm skeptical it's a Big Sur problem because (a) lot of people are using Big Sur without problems, and (b) in the case above, Quicken worked okay when launched in a different user account on the Mac.

    I'd ask you whether you went through the same troubleshooting steps, especially creating a new user account on the Mac and launching Mac when logged into that account. If you did, and Quicken launches okay in that account, then there's something which needs to be hunted down in your regular user account which is causing this problem.

    In your regular user account, have you tried launching Quicken with the Shift key held down? Does it bring up a dialog asking if you want to open your regular Quicken data file, or does it stall immediately?

    When did this problem begin for you? 
    Quicken Mac Subscription • Quicken user since 1993
  • I am having the same exact issue. I am using the subscription version for Mac. If I uninstall and then re-install I can get Quicken to open my file. But any attempt after that does not work. I run quicken on another machine that does not have this issue.
  • belgamil
    belgamil Member ✭✭
    I am having a similar issue. I am on Big Sur. I've been using Quicken on this Mac for over a year. I tried to open Quicken and it just hangs. The dashboard screen never loads and I have to force quit the application (it says it's not responding). I tried the shift and launch tip and it didn't work.
  • Don Francis
    Don Francis Member
    SO I do not see any resolution to this issue here. I am having the same issue and I have tried all the recommended actions from this thread. I can open in a different user account, but get the "Application not responding" message everytime I try to open my file in my account. I spent hours configuring it just the way I want it and now I can't access it at all! HELP!
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