How do I wrest control of a loan account from Quicken?

Scott Stewart

I started a loan in Quicken and entered the Institution. Quicken went out, got the loan details and created the account. But as usual, Quicken can't seem to understand payments of principle and interest and gets them wrong EVERY TIME. I want to know the real balance of the loan without having to do log into my bank. But Quicken has it wrong. Growing worse every day. I want to be able to enter transactions and fix the payments of this loan. I am not sure what ends up in the account, but I do enter the payment from the checking account as a split, so I am assuming it is doing that part right. But the balance is now of by $330.35. It is because Quicken does this thing of taking the principle and interest payment amount, then changing it to Principle, Interest, Other. Now I want full control of this account. That is, I want to see the payment details from the beginning.
How do I get control?

UKR

First try deactivating the account in Quicken so that it no longer tries to access the bank.
That should return control to you and give you a register.
There also should be a Scheduled Reminder with the payment details, principal, interest and optional escrow. Ensure it correctly transfers principal from checking to the loan account.
Record this reminder before Due Date and use any downloaded transaction in the checking account to match with the payment transaction.