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Quicken Classic for Windows
Download, Add/Update Accounts (Windows)
OpenSky Credit Card - CC-502 error
bigby65@
I've been getting the CC-502 error on my OpenSky credit card account for over 2 weeks now. I've contacted Support but they weren't able to help me at that time since a couple of the files they asked me to save were empty. They asked me to contact them again with the Problem ID so they could escalate the issue, but I forgot to write down the ID. All of the files now have information but I have no way to escalate the issue.
Without the ability to download my transactions, I have no way to reconcile my account. Any help would be appreciated.
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Accepted answers
bigby65@
As of the past three days (8/4 - 8/6), it's suddenly working again. Whether it was something on the bank's end or Quicken, I may never know.
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Quicken Paloma
Hello
@bigby65@
,
Thank you for reaching out to Quicken Community. I apologize you are having difficulties downloading transactions. Since the OFX and Connection logs are now available please contact Quicken Support for further assistance on escalating your case (#8706171). The Quicken agent may send you a new file exchange link and request that you upload brand-new log files.
To contact Quicken Support click
here
. Please let us know if you have further questions or concerns.
-Quicken Paloma
bigby65@
As of the past three days (8/4 - 8/6), it's suddenly working again. Whether it was something on the bank's end or Quicken, I may never know.
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