Synchrony Bank will not link

Synchrony Bank (Amazon.com Store Card and Lowe's) has not linked for months. Is this a Synchrony issue or Quicken issue.

Answers

  • Quicken Paloma
    Quicken Paloma Moderator mod
    Hello @alfried3

    Thank you for reaching out to Quicken Community. I apologize you are having this issue. To better assist you I need more information. What error messages/codes are you getting? What version of Quicken are you using? What connection method are you using?

    To check the version being used select Quicken (Top left corner) >About Quicken. 

    To check the connection method of the account select Setting (bottom right corner) >Downloads. 

    Once we have more information we can move towards diagnosing the issue at hand. 

    -Quicken Paloma 
  • alfried3
    alfried3 Member ✭✭
    Thanks for getting back to me. Quicken for MAC version 6.2.2 - Connection: Direct Connect
  • Quicken Paloma
    Quicken Paloma Moderator mod
    Hello @alfried3

    Thank you for your response. I apologize for the delayed response. There is currently an open ongoing alert for this issue. At this time we do not have an ETA. If you would like to be updated you may follow the link below and bookmark it. 

    https://community.quicken.com/discussion/7895224/new-6-14-21-synchrony-bank-associated-cards-return-cc-502-102-error/p1?new=1

    Again I apologize for the inconvenience this has caused. 

    -Quicken Paloma 
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