Community Homepage
Discussions
Categories
Quicken for Mac
Quicken Lifehub
Quicken Mobile
Quicken on the Web
Quicken for Windows
Support
Quicken Classic
Quicken Simplifi
Getting Started
Community Training FAQs
Using and Improving the Community
Announcements & Alerts
Announcements
Alerts, Online Banking & Known Product Issues
Product Ideas
Connect and Engage
The Community Meetup
The Water Cooler
The Lounge
Beta
Home
Quicken Classic for Mac
Paying Bills, eBills & Scheduled Transactions (Mac)
Synchrony Bank will not link
alfried3
Synchrony Bank (Amazon.com Store Card and Lowe's) has not linked for months. Is this a Synchrony issue or Quicken issue.
Find more posts tagged with
Accepted answers
All comments
Quicken Paloma
Hello
@alfried3
,
Thank you for reaching out to Quicken Community. I apologize you are having this issue. To better assist you I need more information. What error messages/codes are you getting? What version of Quicken are you using? What connection method are you using?
To check the version being used select Quicken (Top left corner) >About Quicken.
To check the connection method of the account select Setting (bottom right corner) >Downloads.
Once we have more information we can move towards diagnosing the issue at hand.
-Quicken Paloma
alfried3
Thanks for getting back to me. Quicken for MAC version 6.2.2 - Connection: Direct Connect
Quicken Paloma
Hello
@alfried3
,
Thank you for your response. I apologize for the delayed response. There is currently an open ongoing alert for this issue. At this time we do not have an ETA. If you would like to be updated you may follow the link below and bookmark it.
https://community.quicken.com/discussion/7895224/new-6-14-21-synchrony-bank-associated-cards-return-cc-502-102-error/p1?new=1
Again I apologize for the inconvenience this has caused.
-Quicken Paloma
rvtTX
(Note that I have Quicken Windows subscription, fully updated): I was able to re-activate automatic downloads for my Synchrony Amazon store card by following these steps. ---- 1. While in your Amazon Store Card account, go to the settings turn wheel in the upper right hand corner and select "Edit Account Details. -2. While in the "General Tab, paste the following into the box labeled "Home Page": "https://amazon.syf.com/login/". -3. When asked to choose a financial institution select "Amazon.com Store Card - Synchrony". -4. Make sure you link the downloads to an existing account and not to a new account. -5. Ignore the message that indicates Quicken is duplicating transactions you already have ---- The above measures worked for me, I hope they help others also.
pv72114
I noticed also that if you initially set up the Synchrony account as "Offline", you can then go into edit the account and type in the website (where it says "Home page) where you go online with Synchrony. For instance, if I log onto synchrony directly my website is "https//:www.mysynchrony.com" Oddly enough, Quicken then found "Guitar Center Credit Card" instead of Synchrony Bank and my credentials did pull the correct data.????? I don't think this is Quicken. It is a Synchrony oddity. Hope it's not a shell company :)
Quick Links
All Categories
Recent Posts
Activity
Unanswered
Best Of
