Citibank Credit Card eBills Improperly Using Minimum Payment

The two Citibank credit cards I have set up as ebills (Costco Visa & Citibank Mastercard) recently have started improperly showing the Minimum Payment Due as N/A and the minimum payment as the full Amount Due. See screenshots. The full amount due on both cards at the time was well above the minimum amount.

Cards from other banks are not affected and are properly showing both the minimum and full amounts due. As such this seems to be a new error in either a Quicken Mac update, or more likely some change in the way Quicken and Citibank are communicating.

Answers

  • Quicken Paloma
    Quicken Paloma Moderator mod
    Hello @EricO

    Thank you for reaching out to Quicken Community. I apologize you are having this issue. I have taken a look at your account and issue specifically. A bug report has been submitted through our service provider. At this moment we do not have an ETA for a resolution, but bill errors are generally processed within 48 hours. I apologize for the nuisance this may have caused. 

    Let us know if you have further issues or concerns.

    -Quicken Paloma 
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