Adjustment i cannot clear

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I incorrectly assigned a check number to a transaction, when the check was cashed instead of merging the transactions i deleted one and it created an adjustment. I merged the check and adjustment and now it will not let me change the adjustment to the payee and will not let me map it to the correct expense.

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Without seeing what your register looks like, with all these transactions, it's difficult if not next to impossible to say how to fix the situation.

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • The phone number can be found at the support website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.


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