Fidelity changed password - Quicken states incorrect

theblantons

I just changed my Fidelity password and so I matched that change in the Quicken password vault.

When I do a one step update, Quicken says the password is wrong. When Quicken allows me to say that the password has changed, I entered the password again which Quicken errors on again. Quicken provides a link to Fidelity Investments, which I successfully login with the same username/password that Quicken says is wrong even though it works on the Fidelity website.

Boatnmaniac

If your Fidelity PW contain special characters (in particular...&, <, >, \, or /) you might want to try changing your PW to include different special characters or to not include special characters.  You can read more about this in this Support article:  https://www.quicken.com/support/password-vault-your-bank-could-not-use-password-you-entered.

Quicken Paloma

Hello @theblantons, 

Thank you for reaching out to Quicken Community. I apologize you are having difficulties updating your account(s). If you are certain that you are up to date and your credentials are correct, I would recommend to de/reactivate your account(s). 

To do this please follow the link below. 
https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Please attempt the troubleshooting steps above and let us know how it goes. 

-Quicken Paloma

Sabanim

@theblantons Did you ever get this resolved?
If so, how?