Discover, Capital One and Sallie Mae not updating with Express Web Connect since 8-5-21.

It is actually all Express Web Connect accounts.  No error messages.  One Step Update, and individual account updates continue to show the last update as 8/5/21 in the Update Summary.  Quicken was doing this for about 1 week in July as well.  Issue is present on 2 different computers.  Running Build 27.1.34.24, Windows 10 21H1, all updates and patches current.

Best Answer

  • splasher
    splasher SuperUser ✭✭✭✭✭
    Answer ✓
    Can't help with CapOne and Sallie Mae, but Discover Card and Discover Bank can both be setup for Direct Connect.
    You just need to disable One Step Update for them (all) and then re-establish One Step Update using Advanced Options to select Direct Connect and make sure you link to the existing accounts and not add the accounts.


    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list

Answers

  • splasher
    splasher SuperUser ✭✭✭✭✭
    Answer ✓
    Can't help with CapOne and Sallie Mae, but Discover Card and Discover Bank can both be setup for Direct Connect.
    You just need to disable One Step Update for them (all) and then re-establish One Step Update using Advanced Options to select Direct Connect and make sure you link to the existing accounts and not add the accounts.


    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • Rick8
    Rick8 Member ✭✭✭✭
    Thanks splasher.  I was just going to post that I was able to fix all the Express Web Connect accounts by deactivating them and then setting them up again.  This found the Discover Direct Connect and fixed all but Capital One which keeps returning a CC-501 error "Oops we're having a problem" (Quicken) connecting to  the Quicken servers at this time, please try later, --blah, blah, blah, when trying to set it up again. 
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