Is anyone having problems downloading transactions from Capital One?

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BostonBrowne
BostonBrowne Member ✭✭
in Download, Add/Update Accounts (Windows)
I've been trying since the last update to download transactions, both deposit accounts and credit card accounts, from Capital One and am not receiving anything. I've tried One Step update, then the individual Update Now on each account and still nothing. I've even tried disconnecting the online services and reconnecting them. This is becoming very frustrating as one of accounts hasn't reconciled to Quicken since April.

Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
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    Hello @BostonBrowne

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    With the amount of time you've been receiving this issue it may be best to have someone check over what exactly could be happening. As such we would recommend contacting Quicken Support directly for the best assistance. They'll be able to go over log files if needed to figure out what exactly is causing the issue you're having. I will leave our hours down below so you can find a time that works best for you.

    Click here to review Quicken Support's hours of operation.

    Thanks,
    Quicken Francisco


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