Why Can't I Upgrade?

I follow the instructions to upgrade my account but I cannot click on the upgrade buttons. The cursor changes to a circle with a red diagonal slash. What's up with that?


  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    HOW/WHERE are you trying to upgrade?  And, from what to what?
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • mmdaytontexas
    mmdaytontexas Member ✭✭
    edited September 2021
    I saw the same thing. I tried to upgrade to Family and Business so I would have the online option and I get a circle with the slash through it on the Family and Business button. I'm thinking they only want to upgrade is via the phone or chat.
  • volvogirl
    volvogirl SuperUser ✭✭✭✭✭
    What version do you have now?  If you have a current subscription all versions have online features.  Or are you trying to buy a new subscription?

    I'm staying on Quicken 2013 Premier for Windows.

  • mmdaytontexas
    mmdaytontexas Member ✭✭
    edited September 2021
    I'm not sure who you are talking to, but I have Premier and just paid my yearly subscription. I save my copy of Q to the dropbox cloud, but it would be nice to see that online as well. My company computer will no longer let me download the Q template for Windows to my computer. So, I'm stuck waiting to I get home and fire up the personal laptop to enter a transaction. [Removed - Unhelpful]
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