TRowePrice OL-301A Error

dalehawaii

Getting a TRowePrice OL-301A error on multiple accounts during OSU this afternoon. Plan to wait until tomorrow. Are others seeing this?

donotemailhere989

Just updated at 10:30 PDT and no errors. I presume it was fixed by TRP when they resumed work over the weekend.

dalehawaii

Thanks @szchren ... Was able to update successfully, too. FYI, I spoke with TRP this morning, and they weren't aware of the issue (and said it was Quicken). Nonetheless, I told them others were having issues so they asked for the ofxlog.txt file so they could look at it. I sent it to them at 0936 PDT. Not sure if that was a factor. Thanks all!

Chris_QPW

dalehawaii said:

@szchren I got to it by going to Help in the Menu. Specifically: Help>Log Files>OFX Log. I clicked on OFX Log and then clicked on the "Save As" button to save the file.

Note, there is a [filename]OFXLOG.DAT file in the same Quicken directory with your [filename].QDF file, but it appears to be a binary, not text file.

The OFXLOG.DAT is in fact the OFX log file, but it is "scrambled" because it holds sensitive information.  That is why you have to use Help -> Log Files -> OFX Log to view it.

callahec

Getting a TRowePrice OL-301A error

donotemailhere989

Same here. Multiple account on same sign-in, get OL-301A error.

Quicken Anja

Hello All,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, if you haven't already, I suggest you try to refresh financial institution branding and profile by following the instructions provided below.

1. In Quicken, select the Tools menu, then choose Online Center.
2. Click the Financial Institution dropdown arrow and select the financial institution.
3. Press CTRL+Shift while selecting Contact Info.
4. Select one of the accounts associated with the bank from the dropdown list
5. Select Financial Institution Branding and Profile from the list and click Refresh.
6. Click OK and go online by clicking the Update/Send button.
7. Attempt your online session again.

Let us know how it goes!

donotemailhere989

Tried it a couple of times, but still the same result and error. Accounts other than TRP are updating correctly.

dalehawaii

@Quicken_Anja ... I'm still having the same error this morning as @szchren . FYI, I was on call with Quicken support early this morning, and the representative said they are aware of the issue with T. Rowe Price and told me to wait. Any estimate as to when this will be resolved?

donotemailhere989

Just updated at 10:30 PDT and no errors. I presume it was fixed by TRP when they resumed work over the weekend.

dalehawaii

Thanks @szchren ... Was able to update successfully, too. FYI, I spoke with TRP this morning, and they weren't aware of the issue (and said it was Quicken). Nonetheless, I told them others were having issues so they asked for the ofxlog.txt file so they could look at it. I sent it to them at 0936 PDT. Not sure if that was a factor. Thanks all!

donotemailhere989

@dalehawaii Just for future reference where is the ofxlog.txt located on a PC Windows 10?

dalehawaii

@szchren I got to it by going to Help in the Menu. Specifically: Help>Log Files>OFX Log. I clicked on OFX Log and then clicked on the "Save As" button to save the file.

Note, there is a [filename]OFXLOG.DAT file in the same Quicken directory with your [filename].QDF file, but it appears to be a binary, not text file.


Here's more info: https://help.quicken.com/pages/viewpage.action?pageId=3216234#:~:text=The two primary log files are: Connlog -,transactions and account information you download into Quicken.

wellthereitis

if you are running 34.24 or later Quicken is your password greater than 10 characters? Quicken is saying T Rowe won't accept passwords over 10 characters although they do. Still a problem with 35.31

Chris_QPW

dalehawaii said:

@szchren I got to it by going to Help in the Menu. Specifically: Help>Log Files>OFX Log. I clicked on OFX Log and then clicked on the "Save As" button to save the file.

Note, there is a [filename]OFXLOG.DAT file in the same Quicken directory with your [filename].QDF file, but it appears to be a binary, not text file.

The OFXLOG.DAT is in fact the OFX log file, but it is "scrambled" because it holds sensitive information.  That is why you have to use Help -> Log Files -> OFX Log to view it.

dalehawaii

> @Chris_QPW said:
> The OFXLOG.DAT is in fact the OFX log file, but it is "scrambled" because it holds sensitive information.  That is why you have to use Help -> Log Files -> OFX Log to view it.

Thanks...good to know!

donotemailhere989

@dalehawaii Thanks for the information. I appreciate it.