OSU to NC State Employees Credit Union returns CC-501 error 8/30/21

aec618 Member ✭✭
Tried to update accounts tonight via One Step Update using Quicken Deluxe v R35.23 and I get this error. It says "Unable to update these accounts because of an error on the Quicken server."
Interestingly, I also update several accounts I have with Navy Federal Credit Union at the same time using OSU, and they updated just fine.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @aec618,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-501.

    As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

    Please, click here to review Quicken Support's hours of operation.
    -Quicken Anja
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