when syncing, errors out desktop transaction in"acct 1" not synced.

jpb

the transaction was a move transaction from 1 "acct 2" to another "acct 1".
The error msg says to "refresh or delete your data and try again".
I don't kwon what they mean by "refresh your data" and deleting multiple transactions means losing data.

Quicken Francisco

Hello @jpb

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your mobile sync. I believe the mobile sync is asking to resync the cloud. You can do this from your desktop application. You shouldn't lose any data from doing this as well. I'll leave steps on how to do so down below.

Step 1: Reset the cloud data through the desktop program

1. Go to Edit > Preferences > Mobile & Web.
2. Click Reset your cloud data.

Step 2: After resetting your cloud data 

You'll need to sign out of the Mobile App and sign back in:

1. Open the Quicken Mobile App.
2. Tap the Menu icon  in the upper left.
3. Tap the Logout button at the bottom of the screen. 
4. Sign back in with the same Quicken ID.

Once you get a chance to try these steps, please let us know if you can fix the error. If not we'll see what we can try next.

Thanks,

Quicken Francisco

Quicken Francisco

Hello @jpb

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your mobile sync. I believe the mobile sync is asking to resync the cloud. You can do this from your desktop application. You shouldn't lose any data from doing this as well. I'll leave steps on how to do so down below.

Step 1: Reset the cloud data through the desktop program

1. Go to Edit > Preferences > Mobile & Web.
2. Click Reset your cloud data.

Step 2: After resetting your cloud data 

You'll need to sign out of the Mobile App and sign back in:

1. Open the Quicken Mobile App.
2. Tap the Menu icon  in the upper left.
3. Tap the Logout button at the bottom of the screen. 
4. Sign back in with the same Quicken ID.

Once you get a chance to try these steps, please let us know if you can fix the error. If not we'll see what we can try next.

Thanks,

Quicken Francisco