Unable to add index to portfolio

wiiiindy

Until a few months ago I had the Dow Industrials and S&P 500 showing in my Portfolio when I click on the Investing tab. When I noticed they were not getting updated, I played around with their properties and then deleted and tried to re-add them. Now I cannot add an Index at all - it always tells me Quicken is unable to connect to the server. However when I do my daily downloads of transactions, all is well - Quicken is connecting to the internet. Quicken about tells me I am using version 18.15 which is another issue which I will ask about in a separate question. How can I get this working?

Sherlock

I suspect R18.15 may no longer be compatible with the third-party quote service however your financial institution's may still work.  I suggest you download and apply the R34.24 Mondo patch at: https://assistant.quicken.com/patch/QW27.1.34.24MPatch.EXE

Sherlock

I suspect R18.15 may no longer be compatible with the third-party quote service however your financial institution's may still work.  I suggest you download and apply the R34.24 Mondo patch at: https://assistant.quicken.com/patch/QW27.1.34.24MPatch.EXE

wiiiindy

Yeah, I get it now. I am thoroughly irritated but I understand and I'm sure you're correct. Thanks again.

q_lurker

R18.15 was released in Feb, 2019.  Had you let your subscription lapse?  That would explain loss of downloads, though not the continuation of other downloads from your financial institutions.

wiiiindy

No. My account indicates active and as you say why would transaction dowloads continue to work fine? I am now on 35 and the problem is solved. Thanks to all.