"Chase requires that you enter more information in order to connect" but code never arrives
![Misterbill](https://us.v-cdn.net/6031128/uploads/defaultavatar/nTYA6S0SVB4GN.jpg)
Update -- after cancelling the prompt, the update finishes and no error is reported for Chase. However, when I click on the "7 accounts updated" it appears to be my auto loan with Chase that is not getting updated (last update is 8/28), even though an error is not reported.
![Image: https://us.v-cdn.net/6031128/uploads/editor/un/3unbdqfotr2h.png](https://us.v-cdn.net/6031128/uploads/editor/un/3unbdqfotr2h.png)
Best Answer
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Hi @MoneyMgr20000
So, are you getting the request for a phone number or email address so the bank can send a code, which never arrives, or is it some variation of that? Also, does the download actually complete, or not? Have you tried resetting the account?
FrankxQuicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
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Answers
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Hello @Misterbill
Thank you for reaching out to the community and telling us about your issue. I do apologize for the issue you're having. That is odd I'm wondering where exactly the issue is. I was trying on my end to see if I had a similar issue with my chase cards but did not. I believe it might help to try on a test file to see if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step of the article.
https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows
Once you get the chance let us know what you're able to find out. From there we'll see what our next steps will be.
Thanks,
Quicken Francisco
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The problem turned out to be with my auto loan with Chase. I dd a reset and the error went away. Still doesn't explain why it kept prompting me to get a code which never arrived.0
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I was having trouble getting a code by email (for something else, not Quicken) and finally found the emails went to the spam folder. You need to check your email spam and junk folders. I had to log into my actual email account online because the email program I'm using on my Desktop apparently doesn't download emails from the spam folder so I never saw them.
I'm staying on Quicken 2013 Premier for Windows.
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I'm having this same issue the last few days. For no reason I'm getting this every day.
Did something happen at Chase? Is this a global issue?0 -
Hi @MoneyMgr20000
So, are you getting the request for a phone number or email address so the bank can send a code, which never arrives, or is it some variation of that? Also, does the download actually complete, or not? Have you tried resetting the account?
FrankxQuicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0 -
I am having the same issue "Chase requires that you enter more information in order to connect". This happens when Quicken is trying to download transactions from my checking account. I never received the Identification Code and both my phone number and email address are correct.0
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rmadler said:I am having the same issue "Chase requires that you enter more information in order to connect". This happens when Quicken is trying to download transactions from my checking account. I never received the Identification Code and both my phone number and email address are correct.0