Unable to add Cascade Natural Gas to online billers

K9Capers

The process requires a code be entered but won't present a field to enter the received code.

I entered in my credentials and then selected the method to receive the code. The code is sent to me, but Quicken never gets out of the "Authentication in progress" to let me enter the code and then finally gives up and leaves the biller in an unfinished state.

Quicken Paloma

Hello @K9Capers, 

Thank you for reaching out to Quicken Community. I apologize you are having this issue. To better assist you I need a bit more information, specifically a screenshot. This would be most helpful so that we may be able to take a closer look at the issue. 

For instructions on adding a screenshot click here. Please note you may have to drag the image file into the response box. 

Once more information is obtained we can move forward with diagnosing the issue at hand.

-Quicken Paloma

K9Capers

Here are the screenshots with sensitive info blocked out. They are numbered in the order of the progression of screens.

The final error message comes without ever presenting me with a field to enter the code I received. The account is not locked, I'm able to log in just fine.

Quicken Paloma

Hello @K9Capers, 

Thank you for the additional information and screenshot. I have sent a bug report to our service provider so that the code entry fill issue can be worked on. I would also recommend contacting your biller so that the lock on your account can be removed. At this time there is no ETA for a fix but we do encourage attempting to add your biller in 24-48 business hours. Again we apologize for the inconvenience this has caused. 

Hope this helps. Please let us know if you have any questions or concerns. 

-Quicken Paloma 

K9Capers

After receiving a call from tech support... it looks like they now have the problem corrected. Thanks