Unable to add Cascade Natural Gas to online billers

Question

The process requires a code be entered but won't present a field to enter the received code.

I entered in my credentials and then selected the method to receive the code.  The code is sent to me, but Quicken never gets out of the "Authentication in progress" to let me enter the code and then finally gives up and leaves the biller in an unfinished state.

K9Capers · Answer

After receiving a call from tech support... it looks like they now have the problem corrected.  Thanks

Quicken Paloma · Answer

Hello @K9Capers,

Thank you for the additional information and screenshot. I have sent a bug report to our service provider so that the code entry fill issue can be worked on. I would also recommend contacting your biller so that the lock on your account can be removed. At this time there is no ETA for a fix but we do encourage attempting to add your biller in 24-48 business hours. Again we apologize for the inconvenience this has caused.

Hope this helps. Please let us know if you have any questions or concerns.

-Quicken Paloma

K9Capers · Answer

Here are the screenshots with sensitive info blocked out.  They are numbered in the order of the progression of screens.

The final error message comes without ever presenting me with a field to enter the code I received.  The account is not locked, I'm able to log in just fine.

7-Goes to failure screen without field to enter code account not locked I can login.PNG

5-SendCodeScreen.PNG

6-SendCodePressed but no field ever appears to enter it even though I received it.PNG

1-InitialScreen.PNG

2-SelectBiller.PNG

3-LoginScreen.PNG

4-AuthInProgress.PNG