Split transaction details missing

bp3ak

I have seen this brought up in threads that are somewhat older, but are people still seeing this problem where split details go missing? I am beginning to get extremely frustrated with this software. I spend hours and hours getting things put back in only to find that another account of mine has had the transaction split details go missing. As others have stated, the transactions with associated details in other accounts are still there... ie I have a PayPal account and often I log the main purchase in the PayPal account with an associated transfer from my Checking account, in the same transaction (so a split). What I have found now is that my split data in PayPal is gone, with a transaction total of $0, yet the associated transfer in my Checking account still remains. I am worried now that when I go to fix the PayPal transactions it will totally screw up my Checking account as I am going to have to re-establish the split data. I am almost ready to give up on Quicken. This is happening too often and it is VERY discouraging to see older threads with no apparent resolution to the problems. I am using Windows 10 version R35.31 Build 27.1.35.31. Based on some of the other recommendations (not solutions), I have disabled the Cloud Sync and have also stopped using my VPN while working with Quicken cause I have also had password problems when on a VPN.

Tom Young

"it was suggested to fix the problems above to restore a backup, but if the problem isn't noticed right away, then there is sooo much that has been put in after the last backup and restoring would wipe out all of that work too."

Hard disk space is cheap so until you figure out what's going on here do Edit > Preferences > Backup and set the automatic backup as occurring each time you close Quicken and the backups to the maximum number of 99.  Then set the manual backup reminder to a low enough number that every few days - depending on your usage - you're reminded to make a manual backup.  Then you should have a pretty deep list of backups to restore, without overwriting your "live" file, to see the correct entry you need to make in your live file.

Have you tried validating your file?  Of course at this point having (hopefully) fixed everything you'd think a validation would report "no problems" but it's still worth trying.

If file validation doesn't find any problems then an uninstall and re-install would be the next thing I'd try.

I'm still left wondering if, somehow, this is really a "screen display" problem and not a, "split entries are missing", i.e., a true "data" problem.  Going back to our $50 purchase through PayPal issue, having the split entry missing in the PayPal Account doesn't misstate the balance in the PayPal Account or the checking Account, but would misstate expenses by $50.  The proof that this is a real "data" problem would be if that $50 expense didn't show up in a Spending report.

Tom Young

I'm not sure I'm following along with you here.  It sounds to me like the initial entry per your example is along the lines of:

and in the checking Account you see:

Is this correct?

But later when you go back to the PayPal Account you see:

yet the Checking Account entry is still there?

I'm just trying to put into pictures what I think you're describing.  Is this all correct and, if it's not, how should these pictures be changed?  If you run spending report is the $50 (in this example) purchase still shown as an incurred expense?  If it is, this suggests some sort of "display" issue with the underlying information still being there.

bp3ak

Yes, your example is correct. The PayPal side had the split data wiped out. More than just that one type of example (involving multiple accounts), I have also had more problems in just my Checking account with paycheck splits and splits for other stores such as Walmart or Sam's Club which typically have multiple types of spending in one trip (ie clothes, food, home supplies, education supplies, etc). I have all of the split data in and then at some point all of the split data gets erased and what is left is (I believe) the top category in the split list. The first 2 times I dealt with this problem, I only noticed it in my Checking account. All of my other accounts seemed to be fine. Last night was the first time I noticed that my PayPal account and credit card account were also affected. The only suggestions I have found in this forum have been to turn off the mobile sync which I have done. At this point, I am not sure if my PayPal and CC accounts were already messed up or not before turning the sync off. I have turned off the automatic update feature that ran the update when I open the app, that way I can try to see in each account if things look as they should and then update... it was suggested to fix the problems above to restore a backup, but if the problem isn't noticed right away, then there is sooo much that has been put in after the last backup and restoring would wipe out all of that work too. I have also tried to turn off the Auto-categorize feature for transactions that have split data, like my paychecks, Sams, Walmart, etc in case the Auto-categorize feature is doing something to the splits?????

bp3ak

To answer your last question RE: my PayPal example, the Checking side still showed the [PayPal] transfer with the right amount transferred, even though the associated transfer in the PayPal side was gone. Last night sat down and fixed everything in each PayPal entry... for each entry that I put the split data back into PayPal, I had to go to the Checking account and delete the older/duplicate transfer entry there. I believe I straightened everything out last night.

My biggest concern is not knowing why this is happening and trying to have trust in the app to not do this in the future. I would be aghast if I used this software for years and this happened (as I have read from other user's experiences). There would be no way to go back and fix all of that. As a relatively new user, I only have 6 months of data to wade through and fix.

Tom Young

"it was suggested to fix the problems above to restore a backup, but if the problem isn't noticed right away, then there is sooo much that has been put in after the last backup and restoring would wipe out all of that work too."

Hard disk space is cheap so until you figure out what's going on here do Edit > Preferences > Backup and set the automatic backup as occurring each time you close Quicken and the backups to the maximum number of 99.  Then set the manual backup reminder to a low enough number that every few days - depending on your usage - you're reminded to make a manual backup.  Then you should have a pretty deep list of backups to restore, without overwriting your "live" file, to see the correct entry you need to make in your live file.

Have you tried validating your file?  Of course at this point having (hopefully) fixed everything you'd think a validation would report "no problems" but it's still worth trying.

If file validation doesn't find any problems then an uninstall and re-install would be the next thing I'd try.

I'm still left wondering if, somehow, this is really a "screen display" problem and not a, "split entries are missing", i.e., a true "data" problem.  Going back to our $50 purchase through PayPal issue, having the split entry missing in the PayPal Account doesn't misstate the balance in the PayPal Account or the checking Account, but would misstate expenses by $50.  The proof that this is a real "data" problem would be if that $50 expense didn't show up in a Spending report.