Quicken crashes, hangs or loops
Close Quicken (or do not start it at all).
Use Windows File Explorer to locate and rename
your current Quicken data file. For example, if it's called Qdata.QDF rename it
Usually your file is located in your \Documents\Quicken folder.
done that start Quicken as usual from the Start Menu or Desktop Quicken
If Quicken cannot find your current data file during startup it should just
simply load the program and give you either a nearly blank menu screen or one
that has options to start as new user, restore from backup, etc.
Do be sure to have
your backups set up properly in Quicken, both the Automatic Backups and the
Manual Backups. You can find the settings in Edit / Preferences / Backup. Don't rely on the installation defaults. That
might not be sufficient.
Write the Manual Backups to an external USB-stick or USB hard drive every time you close Quicken. Use the "Add a date stamp to
file name" option so that you have multiple backup files (not just one
file that gets replaced every time).
Also enable and set your Automatic backups to create a backup "every 1
time Quicken closes". Retain 10 copies.
One can never have enough backups …