Citibank cc-502 using windows 11...identical file works on windows 10

I am running both windows 10 and windows 11....and I have quicken on both (both updated to the latest version/release) and they are running with the same qdf file (copied from one system to the other. Downloading transactions from Citibank works on the Windows 10 machine....but when I do the same update on windows 11, I get cc-502.


  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @ghstudio

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your Citibank account. There could be a couple of reasons we're having issues. First off we currently do have an alert out for Citibank/Citicards experiencing a cc502/102 which could be the reason. Even though your windows 10 file may be working correctly results can vary per file. For this, I would recommend following the alert down below. You can follow by going to the right of the title and clicking the ribbon.

    With Quicken not officially supporting Windows 11 just yet our troubleshooting is limited. One thing I could recommend checking is if your security settings might be affecting the connection. I would recommend taking a look at your windows defender settings to see if there might be something affecting the connection.

    If you have any questions please let me know. 


    Quicken Francisco

  • UKR
    UKR SuperUser ✭✭✭✭✭
    On your Windows 11 machine, after checking your Windows Defender (Ransomware) settings and adding Quicken as an allowed app, I'd also try this:
    • Go to Edit / Preferences / Quicken ID & Cloud Accounts
    • Click the "Sign in as a different user" link on the right side.
    • Sign out, then sign back in to your Quicken account using your existing Quicken ID.

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