why do I get "This action is only valid for products that are currently installed"

essdave

Since SYNCHRONY BANK won't allow auto transaction downloads, I had been updating manually, but now I always get this error message "This action is only valid for products that are currently installed" !? What products it referring to? Obviously I have Quicken installed. Sure would like to get this corrected, as I find it inconvenient, and a source of possible errors or omissions when I have to type each transaction in.
Also, why can't Synchrony Bank transactions be downloaded like ALL of the rest of my accounts??
Your help would be much appreciated . . . Thanks, Dave

Sherlock

I suspect you did not download a QFX file from the financial institution.   My guess is that the product Windows is referring to is Excel.

As to why you're having issues with Synchrony Bank, you'll have to provide more details.  The Express Web Connect connection method is inherently less reliable than other connection methods.