One Set Upgrade Citi Card -

Chef Jeff
Chef Jeff Member
Can not connect with Citi Card for over a month. Tech support said they are working on it. Problem for over a month is not acceptable.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Chef Jeff,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates as they become available.

    I apologize for any inconvenience this may cause! Thank you.

    -Quicken Anja
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    If you use Citi Cards and Direct Connect for your credit card it should work.
    If you have the account enabled for downloading first deactivate it in the Account Details -> Online Services and then try this procedure that one person wrote up:
    This is my website:
This discussion has been closed.