Fifth Third Bank continues to error [edited]

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Answers

  • Joe25
    Joe25 Member ✭✭✭
    Yep, tick tock... tick tock...
  • Joe25
    Joe25 Member ✭✭✭
    edited October 2021
    [removed - off-topic/disruptive/unhelpful]
  • gonefishing
    gonefishing Member ✭✭
    Oct 4; 9:52 Q4Mac, drct-cnct wont work; Been an issue since 9/21/21. How do we learn if any now is working to fix?
  • Joe25
    Joe25 Member ✭✭✭
    There is another thread under categories that you should bookmark. When they fix it, they will put out a message on the thread and you should get an email. See the link to the thread above.
  • law.john
    law.john Member
    11.30 AM , 10/4/21 my 5/3 account finally worked after a week of being down !
  • Joe25
    Joe25 Member ✭✭✭
    Just downloaded and performed transactions through Fifth Third Direct Connect. Fully functional to the best of my knowledge.
  • Illini71
    Illini71 Member
    edited October 2021
    Message from Fifth Third Bank:
    "Our team has reported that if you are seeing an OL-332-A, this is an issue that Quicken is working on to resolve and expects to be resolved within 24-48. They advise not to attempt to add or update accounts with Fifth Third bank until this time frame has passed.

    For any other issues, I would advise to reach our customer service to connect with an Quicken specialist. You can reach our Quicken team by contacting customer service at 800-972-3030"

    [removed - inaccurate/disruptive]
  • geo791
    geo791 Member ✭✭✭✭
    Regarding the OL-332-A error when attempting to download transactions from Fifth Third Bank, as of today 10/4/21 the issue seems to be resolved. I did have to deactivate each of my four accounts though because only one account was updating. After deactivating ALL 5/3 accounts and then setting them up again, all the accounts were linked and transactions downloaded. Thank you Quicken and 5/3 for resolving this issue much faster than past connection issues.
  • ApexMI
    ApexMI Member
    I am now able to connect to 5/3 and download as of 2:45 pm EST..... Thank you
  • twarner1
    twarner1 Member ✭✭✭
    I just updated the connection method in the Account list and Fifth Third is back to normal for me as of 3pm EST.
  • Bonzo
    Bonzo Member ✭✭
    edited October 2021
    Just checked Fifth Third connect thru quicken. All seems to be working again. Downloaded all transactions and uploaded some bills.
  • wdlewis60
    wdlewis60 Member ✭✭
    i see that the 5/3 direct connection problem has been fixed. Thank you to those who did it.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @wdlewis60 and @Bonzo

    Thank you for reaching out to Quicken Community. We appreciate the update. If you come across any issues/error codes please do not hesitate to reach out again. 

    -Quicken Paloma 
  • Jo k
    Jo k Member
    What is the ETA? I have spent hours on this and it appears to be a software issue with Quicken, not a fifth third problem
  • geo791
    geo791 Member ✭✭✭✭
    @Jo K
    This should be working for you now as of 10/4. If your transactions are still not downloading I would suggest deactivating each account, then re-activate them and link to existing accounts. That is what I had to do in order for ALL of my four accounts to download. Hope this helps you.
  • Illini71
    Illini71 Member
    Finally Quicken is able to access my checking account info after working with the Quicken Help desk this morning to make a change in how Quicken retrives my account info from FifthThird.
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