Wells Fargo Code OL 297 A

Question

First message:  no internet connection.  But I was able to download other transactions. Next message: unable to verify financial institutions.  How do I fix this?

phdabney · Answer

Thank you Paloma.  I turned the VPN off for my internet security software and I was able to download, but of course, this presents a security issue correct?  Will this be fixed in the future?  I also called Wells Fargo and they didn't know what issue I was talking about.

Quicken Paloma · Answer

Hello @phdabney,

Thank you for your response. Are you able to turn off your VPN and attempt it that way? Also apart from Windows Defender do you have antivirus software installed?

When you have a moment please attempt updating/adding and let us know the outcome.

-Quicken Paloma

phdabney · Answer

I visited the FAQ and my computer has the same settings.  I have VPN. This have been occuring since last week. I still can not download from wells fargo.