Can not get my Credit Report - Internet unavailable Failed to connect to the server

TGee
TGee Member
edited October 5 in Reports (Windows)
When I try to access my credit report Quicken says "Internet unavailable Failed to connect to the server. This could happen if you are in an offline mode. Please try later."
This is not true. I can run One Step Update, surf the web, and receive email. What's the problem?

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    • Check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
      If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access
    • Have you recently enabled a VPN?
      If so, this might be the problem. Try turning the VPN off and see if that helps.
    • Is there a corporate or otherwise external firewall getting in the way?
      Contact the IT people maintaining the firewall and ask for permission.
    • Does your Antivirus software allow Quicken to connect to the Internet?
      Quicken needs to be able to establish outbound Internet connections for the program to work.

  • TGee
    TGee Member
    I get none of the screens shown in the link as I have Windows 8.1, not Windows 10. Win 8.1 has no ransomware or controlled folder access setting that I can find.
    I have added Quicken (qw.exe) to Defender's exclude list.
    There is no corporate firewall since I am using my personal computer at home. Quicken has no trouble accessing the internet for one step update or program update.