Hello @dfrancyk
Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.
The described behavior is something that we'll need to collect logs for in order to figure out what exactly is causing the issue. As such, we would recommend contacting Quicken Support directly for the best assistance. I will leave our hours down below so you can find a time that works best for you.
Click here to review Quicken Support's hours of operation. Thanks, Quicken Francisco