Investment Accounts have 0 balance

Question

I have added 3 investment accounts to my new quicken.  I bought the Deluxe version.  I added a 529,(Pa529.com)  401k (psers.state.pa.us) and 403b (Equitable.com).  All of them are I can setup automatically through quicken.  However, none of the transactions or balances are coming through.  My balance says 0 for each account.  My checking and credit card connect perfectly.  Please advise

Boatnmaniac · Answer

I don't think they are the same issues.

The issue in this thread is that these financial institutions do not (or, perhaps I should say, did not) support Direct Connect so investment accounts data could not be downloaded from them via OSU because Express Web Connect is not capable of downloading investment accounts data.

The issue this year is with financial institutions that support Direct Connect.  DC is capable of downloading investment accounts data but for some reason it is not downloading.  (There might be some investment companies affected this year that support Express Web Connect+ which is also capable of downloading investment accounts data but this connection method was not yet available back at the time of of this thread back in 2021.)

TexasBob · Answer

So it almost 2024, is this situation the same as it was in 2021.

Boatnmaniac · Answer

Hi @sk1pmcgee .  Sorry to hear you are having problems.  Unfortunately, what I am going to tell you is probably going to be disappointing.
First, a little information on the types of Quicken connection methods:* Direct Connect (DC): 
 Initiated from within Quicken, this is a 2-way communication directly between your Quicken installation and the 
Financial Institution (FI).  To download investment transactions and 
balances from a FI from within Quicken the FI must support DC....and none of these FIs supports DC.

* Express Web Connect (EWC):
 Initiated from within Quicken, this is a 1-way communication of 
transactions and accounts data from the FI to the aggregator and then to
 Quicken.  Works pretty well for spending accounts (checking, savings, 
credit cards) but it cannot be used 
with investment accounts.
* Web Connect (WC):  Manual 
download/import of a file in QFX (or "Quicken") format from the FI 
online account into Quicken.  Can be used with investment accounts 
provided the FI supports manual download in this format.

EQUITABLE LIFE INSURANCE CO.:  The connection methods Equitable supports are EWC and WC but not DC.07327   
 07327    07327    Equitable Life Insurance Company    
https://equitable.com/    1-888-292-4492    https://equitable.com/    
ACTIVE         INVESTMENT&WEB-CONNECT         INVESTMENT&EXP-WEB-CONNECT    NOT_QBP    NASince EWC does not support 
downloads of investment accounts and Equitable does not support DC, then
Quicken cannot update your 403b account for you.You 
can check your online account with Equitable to see if they offer manual
 downloads in QFX (or "Quicken") format and if so then you can manually 
download/import that file from there into Quicken.PSERS.STATE.PA.US:  PSERS supports only EWC.  You will not be able to directly download your 401K account data into Quicken. 
61134   
 61134    61134    Pennsylvania Public School Employe    
http://www.psers.state.pa.us/    N/A    
https://memberprd.psers.pa.gov/v3prod/app    ACTIVE                   
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA
Pa529.COM:  They support only EWC so you will not be able to download your 529 account directly into Quicken.
61359   
 61359    61359    Pennsylvania College Savings Progr    
http://www.pa529.com/    NA    
https://www.mypa529gspaccount.com/gsptpl/auth/loginFormAction.do    
ACTIVE                   BANKING,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NAYour
 options for your 529 and 401k accounts...and for your 403b account if 
Equitable does not offer manual download in QFX format:* Manually manage these accounts in Quicken.
* Or,
 if they offer manual downloads in QIF, OFX, Excel or CSV formats, you 
can download and install a freeware program called ImportQIF.  ImportQIF
 was developed by a long-time Quicken user and active Community member. 
 It can modify these types of files into something that can then be 
manually imported into Quicken.  You can read more about it and download
 it from http://www.quicknperlwiz.com/.

Sorry.  Wish I had better news for you.