Vision 2020 OneView - Server Communication Error

Jim Sepe

Trying to connect to my brokerage and after entering username/password I get "There was a problem during communication with our servers: Can't setup 'VISION 2020 OneView". Then at the bottom of the dialog I see OK(DISCOVERED_ACCOUNTS_READY_FOR_USER).

Any thoughts on what to try next? Thanks.

Jim Sepe

Here is the screenshot of the error dialog.

Quicken Paloma

Hello @Jim Sepe, 

Thank you for reaching out to Quicken Community. I apologize you are having this issue. To better assist you I need more information. For instance, what is the name of the financial institution? What connection method are you using? Also, how long has this issue been persisting?

Please provide more information so that we may move forward in diagnosing the issue at hand. 

-Quicken Paloma 

Jim Sepe

I just tried to connect the account last week using the add account wizard. The financial institution name is VISION 2020 OneView. Here is a screenshot of the wizard.

Quicken Paloma

Hello @Jim Sepe, 

Thank you for your response and the additional screenshot. I was unable to recreate the same issue on my end. For this particular instance, could you attempt to add the account in a test file, please?

To do this select File >New >Start from scratch. Once the test file has been created attempt to add the 2020 VISION account only. 

When you have a moment please attempt the steps above and let us know how it goes! Be specific if you do come across any error codes or messages. 

-Quicken Paloma 

Jim Sepe

There is a detailed error log that is available from a button on the error pop-up. Is it ok to post that to this thread or is there any sensitive information contained in it?

Jim Sepe

Hello. Created a new Quicken file and tried to add the account. Same results.

garysmith87

Not that this helps any, but I had the same issue with Vision2020 and Quicken.  Got the same error message.

Same for Prudential and Nationwide.  Same messages with those too.  

[Removed-Disruptive]

Quicken Paloma

Hello @Jim Sepe

Thank you for the additional information and screenshot. Just to clarify, logs do not contain personal or sensitive information so it would be acceptable to post if needed. However, I would highly recommend contacting Quicken Support. An agent will assist you in pulling the log files to take a further look into the issue and obtain a better understanding. 

To contact Quicken Support please visit the link below. 

https://www.quicken.com/support#contact-support

Let us know how it goes!

-Quicken Paloma  

Jim Sepe

There is a 'copy error' button on the dialog (see screenshot above). This is what was gathered by that button.

Thanks,
Jim


$app_build_number: 604.41752.100
$app_version_string: 6.4.2
$model: iMac15,1
$os_version: 11.6
$screen_height: 1440
$screen_width: 2560
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 9FC4AAB9-EE56-4442-966B-023BBFAB2E42
cloudStatus: 0
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2021-10-24 23:23:19 +0000
dataset_id: 297444267245572609
dataset_platform: QMAC
date (GMT): 2021-10-24 23:24:41
date (PDT): 2021-10-24 16:24:41
date (PST): 2021-10-24 16:24:41
documentDisplayName: Jim's Finances.quicken
documentUserId: [removed - privacy]
documentUserName: [email removed - privacy]
early_access: 0
installation_id: BF48A8BE-2225-4F02-8138-972C89061A25
last30days_crash_count: 0
last48hours_crash_count: 0
localTimeZone: America/Los_Angeles (PDT)
mp_device_model: iMac15,1
ms_since_launch: 125288
rawAggregatorPref: fdp
receiptUserId: [removed - privacy]
receiptUserName: [email removed - privacy]
seconds_since_launch: 125
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: auto
systemTimeZone: America/Los_Angeles (PDT)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY


errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (can't sign-in)

BID: 66896

FI name: VISION 2020 OneView

request:
{
"credentials" : [
{
"value":"<XXX>",
"key" : "7f5f4997-d95a-4475-9541-45cfb35ac470",
"encrypted" : false
},
{
"encryptionKeyId" : "297380047147767553",
"value":"<XXX>",
"key" : "803f4e29-3a02-48bd-afd0-ab1867cb098f",
"encrypted" : true
}
],
"cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
"channel" : "FDP_DEFAULT",
"name" : "VISION 2020 OneView",
"includeInvestmentAccounts" : false,
"clientId" : "0B333850-6F2E-44F9-BFC5-9846CA2ED8CC",
"brandingId" : "66896"
}

response:
{
"code" : 200,
"resource" : {
"status" : "CREATED",
"pollingReference" : "\/institution-logins\/297444352505419520\/poll",
"id" : "297444352505419520",
"clientId" : "0B333850-6F2E-44F9-BFC5-9846CA2ED8CC"
}
}

poll response:
{
"status" : "OK",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"aggStatus" : "DISCOVERED_ACCOUNTS_READY_FOR_USER",
"isProcessing" : false
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "297444352505419520",
"isProcessing" : false
}

Jim Sepe

Customer support said that it does not work and that they don't know why it is listed as an institution that should work. They gave me a link that I need to send to the institution to get them to add direct connect. Pass. Lol.