I cannot download E*Trade Bank transactions using DIrect Connect

David Meyer

It works with Web Connect, but when I click on "Improve Connections" it fails. I go through the usual username/password stuff, and it says that it's looking for accounts. The next screen has the Account as "Checking XX2847", the Type as "* Unsupported", and the only Action is "Don't add to Quicken".

A screen shot is attached.

The same thing happens if I try to add a new account to download transactions.

In Account Details for this account, the Account Type is Checking and the Financial Institution is E*Trade Bank. Hopefully someone can suggest something - the manual downloading works, but is a bit of a pain. Thank you.

Screen Shot 2021-10-23 at 8.45.37 AM.png

Boatnmaniac

Have you tried using the Quicken E*Trade setup link?  (It does seem that for a checking account the E*Trade Bank setup link would be the correct one to use but since it is not working then maybe this other link might.)

If Quicken E*Trade doesn't work, then it appears that something might be wrong with the E*Trade Bank setup link.  The screen shot file you posted is a pretty clear indication of this.  It shows you tried connecting with EWC to E*Trade Bank but it tried to connect with a brokerage which EWC does not support (it needs DC), hence the error message shaded in yellow.

This would be an issue that you need to address with Quicken Support because they will need to coordinate with Intuit to get the connection link corrected.

You can report issues like this by contacting Quicken Support (https://www.quicken.com/support#contact-support) or you can send a report about it from within Quicken (Help > Report A Problem...be sure to attach the screen shot file if you go this route).