An error occurred. Unable to check for updates.

I just ran Quicken on my Win10 machine and it updated to vs. R36.23. Did my work, backed up, then upgraded to Win11 through the standard Microsoft process. Now when I click the regular shortcut Quicken stalls at the first screen: "An error occurred. Unable to check for updates. The server file failed to load. Could not parse the URL "%updatepath%/wyserver.wys" - it's either malformed or is an unknown protocol." Happens every time over two days. I can still open qw.exe from the directory and everything appears normal.

Best Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @mccallbills,

    Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest that you perform a clean uninstall/reinstall (this is different from simply uninstalling and reinstalling the program) which will clear out and replace the existing configuration files for Quicken (this does not affect any of your data and/or backup files).

    To do so, please refer to this support article and scroll down to the section titled If the steps above do not resolve the issue. Then, open and follow the instructions found in the blue dropdown sections titled First: Download and use QCleanUI and Second: Rename Quicken Shared Folders.

    Let us know how it goes!
    -Quicken Anja
  • mccallbills
    mccallbills Member ✭✭
    Accepted Answer
    That solved the problem - smooth, prompt support, thanks.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @mccallbills,

    Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest that you perform a clean uninstall/reinstall (this is different from simply uninstalling and reinstalling the program) which will clear out and replace the existing configuration files for Quicken (this does not affect any of your data and/or backup files).

    To do so, please refer to this support article and scroll down to the section titled If the steps above do not resolve the issue. Then, open and follow the instructions found in the blue dropdown sections titled First: Download and use QCleanUI and Second: Rename Quicken Shared Folders.

    Let us know how it goes!
    -Quicken Anja
  • mccallbills
    mccallbills Member ✭✭
    Accepted Answer
    That solved the problem - smooth, prompt support, thanks.
  • Quicken Anja
    Quicken Anja Moderator mod
    You're welcome, and thanks for the update! Glad to hear that worked for you.
    -Quicken Anja