Two factor authentication fails

I'm trying to update my email/user ID as my current email address is being changed.

When I go to the Sign in & Security section and select to change my Quicken ID I select email as the method to receive my code and pressed Continue.

Thirty minutes later and no code, not in my Inbox, Junk or Spam folders.

The Community Q&As say it should arrive within 10 minutes.

Are the servers off line or are they just the slowest in the world?

How do I update an email address that will shortly no longer be available?

Comments

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    I suggest you have Quicken use a text message or phone call to authenticate the change to the Quicken ID.
  • BAKanyon74
    BAKanyon74 Member ✭✭
    Thank you, Sherlock. Unfortunately, email is the only option available to me as my phone number isn't based in the US (being overseas with the US military).
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @BAKanyon74

    Thank you for reaching out to the Quicken Community. We apologize you are having this difficulty. For this particular instance, the best way to change your email/Quicken ID would be to file out and submit an email change request form. 

    To access this request form please visit the link below. 

    https://www.quicken.com/support/e-mail-change-request-submission

    Once it has been submitted, the general processing time is 24/48 hours. Hope this helps. Please let us know any other questions or concerns. 

    -Quicken Paloma
This discussion has been closed.