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Two factor authentication fails

BAKanyon74

I'm trying to update my email/user ID as my current email address is being changed.

When I go to the Sign in & Security section and select to change my Quicken ID I select email as the method to receive my code and pressed Continue.

Thirty minutes later and no code, not in my Inbox, Junk or Spam folders.

The Community Q&As say it should arrive within 10 minutes.

Are the servers off line or are they just the slowest in the world?

How do I update an email address that will shortly no longer be available?

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Comments

Sherlock

I suggest you have Quicken use a text message or phone call to authenticate the change to the Quicken ID.

unknown

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Quicken Paloma

Hello @BAKanyon74,

Thank you for reaching out to the Quicken Community. We apologize you are having this difficulty. For this particular instance, the best way to change your email/Quicken ID would be to file out and submit an email change request form.

To access this request form please visit the link below.

https://www.quicken.com/support/e-mail-change-request-submission

Once it has been submitted, the general processing time is 24/48 hours. Hope this helps. Please let us know any other questions or concerns.

-Quicken Paloma