Can no longer classify scheduled income as type "income" only "bill" after 6.4.4 upgrade

On my Bills & Income page, Income tab I have paychecks that I scheduled before the 6.4.4 upgrade.  Now when I go to "Edit all instances", the Type: now defaults to Bill.  I can change it back to "Income" and save, but it doesn't stick.  This causes any changes to the net income to be a negative amount instead of a positive amount.  So I can't edit it at all unless I'm willing to deal with scheduled negative income.  Please fix.

Comments

  • Hello @Blake

    Thank you for reaching out to Quicken Community. We apologize you are having this issue. To obtain a better understanding of the issue could you restore a backup and let us know if the issue is also present there? If so, you can also submit a bug report through Quicken by selecting Help >Report a problem. Again we do apologize for the inconvenience this issue has caused. 

    When you have a moment, please attempt to restore a backup and provide further details.

    -Quicken Paloma 
  • Blake
    Blake Member ✭✭✭
    I tried a month old backup and I run into the same issue.  I've submitted a bug as directed.
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    edited November 2
    Hello, @Blake,

    Thanks for the update!

    I was curious how you feel about deleting and re-adding your income reminders. If you are open to trying it out, go ahead and delete one of them. Then create it again like new, and let us know if this fixes the issue for that reminder. If it does resolve the issue, of course, you can then go and do the same for the others. 


    Quicken Alyssa
  • Blake
    Blake Member ✭✭✭
    I've deleted and recreated one of the two scheduled income entries.  After recreation it reverts to a Bill again, and I can't save it as income. 
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello again, @Blake,

    Thank you for giving that a try, although I am sorry that didn't resolve the issue.

    I was unable to recreate this issue in my own Quicken software with new or preexisting income reminders. I do have something else I'd like to try. I would like you to try opening a new file and see if you experience the same behavior there. I am going to give you steps on how to export your current data out of the file you are in now, and into a new one. This should save you some time once you are in the new file. Don't worry, this will not affect your original file in any way. 

    To do this you will;
    1. Click on File.
    2. Click on Export.
    3. Select Quicken Transfer File (QXF).
    4. Click on Save.

    Now that you have successfully exported your data, you can create a new file to import it into. 

    To do this;
    1. Go Back up to File.
    2. Click New.
    3. Select Start from scratch and click Next.
    4. Choose Don't use mobile & web and click Next.

    Once you are in your new file you can import your data.

    To do this;
    1. Click on File.
    2. Select Import.
    3. Choose Quicken Windows File (QDF, QXF).
    4. Select the file we just created.

    All of your accounts will populate and from here you can try adding the income reminders that you were having issues with. Let me know how it goes!


    Quicken Alyssa
  • Blake
    Blake Member ✭✭✭
    edited November 2
    Hello Again.  I was able to recreate the bug in a brand new fresh quicken file.

    1) Create a Checking Account
    2) Create a scheduled Income item, Uncategorized, No Splits
    3) Change the scheduled income, add a Split, and Save.
    4) Go back into the scheduled income item, and the type is now Bill instead of Income.  Change it to Income, and save.. and it still stays as a Bill.

    See attached for my test file, it's very small:


  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello again, @Blake,

    I did open the file that you provided. I am confused, when I open the file everything looks as I would expect it to. Below are screenshots of the file exactly as it opened. 
    As you can see, in the picture above, the reminder does show under income. In the picture below, I just clicked on the first transaction to open it up, and it also shows as an income/deposit there. 



    This is the process I took in your test file to try and recreate your steps. EDIT the income reminder by ADDING splits.



    Save and it's still an Income and still in the register as such.



    If you use an expense category in the split that could affect it, but in that case, you would need to create a new category or just remove the minus sign(-) in front of the amount. 

    If you are using income categories, or this is not what the test file looks like in your own Quicken, please uninstall and reinstall your software. 



    Quicken Alyssa
  • Blake
    Blake Member ✭✭✭
    Click the three dots on "Income Job 2" and select "Edit all instances".  You'll see that the type is "Bill".

    If you then delete the split and save, the type will change to "income".  Add a split and the type will change back to "bill"
  • Blake
    Blake Member ✭✭✭
    edited November 3

    I recorded a video showing the bug.  See link below:

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    edited November 3
    Hello @Blake

    I was able to recreate this on my end as well with your help, so thank you for that! 

    I went ahead and submitted an internal Bug Report on the issue. Hopefully, our developers will be able to address this issue soon. We appreciate you taking the time to bring this to our attention! If you have any other questions or concerns, don't hesitate to reach out!


    Quicken Alyssa

    (CTP-2894)
  • Blake
    Blake Member ✭✭✭
    Yay!  Thank you
  • Jon
    Jon Member ✭✭✭✭
    I just checked my monthly pension payment & it's doing the same thing - the Transaction Details window has "Bill" in the Type field and if I change it to "Income" it reverts back to "Bill" the next time I open that window. It seems to be purely a cosmetic issue though, in every other respect Quicken is treating this like a deposit & not a withdrawal (I don't think I would have even noticed if not for reading this thread).
  • Blake
    Blake Member ✭✭✭
    It isn't cosmetic for me.  When I go to edit one of my splits it treats the whole transaction as a negative total instead of positive.
  • Jon
    Jon Member ✭✭✭✭
    edited November 3
    That will be a problem for me in a couple months. I normally don't have to edit that transaction but they always tweak the tax withholding at the beginning of the year so I'll need to edit it in January.
  • Blake
    Blake Member ✭✭✭
    Can I get and update on the progress of the Internal Bug Report?  Thank you
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    Blake said:
    Can I get and update on the progress of the Internal Bug Report?  Thank you
    Usually not. But perhaps @Quicken Alyssa can check to see if there's any information about whether CTP-2894 has been fixed for the next release. 
    Quicken Mac Subscription • Quicken user since 1993