Chase investments not updating properly since last Quicken update

Question

I have several brokerage accounts with JP Morgan/Chase.  Until the recent upgrade these were updating properly, but now some the accounts are showing only the cash in the accounts; none of the stocks and other funds are updating.  I tried resetting the accounts and even deleted all of the Chase investment accounts and then readded them - same problems.  4 of the 7 accounts show only their cash balances and none of the investments.  The accounts where I have individual stocks seem to be the accounts with this issue.

Please advise

Jim_Harman · Answer

In discussing this issue with Chase, you might refer them to this discussion
https://community.quicken.com/discussion/7900939/quicken-is-not-processing-investment-ofx-data-correctly-chase-related

steady_steve · Answer

I am having the exact issue - I have cases open with both Chase and Quicken on this, but don't feel like they are addressing it in a timely manner.  This seems to have start about 2-3 weeks ago for me.  Been on a bunch of frustrating calls on both sides.   HELP!

grah32 · Answer

I called Chase and they told me that they do not support this issue.  They said I should contact Quicken.