Quicken for Mac Bank Bill Pay Grayed Out

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edshanahan1
edshanahan1 Member ✭✭
edited May 2022 in Paying Bills, eBills & Scheduled Transactions (Mac)
Quicken just asked me to update my Quicken file to accommodate some changes being instituted by Charles Schwab. I just did and am now running Version 6.4.4 (Build 604.41834.100). Bank Bill Pay is now grayed out as an option. Any thoughts as to how I can get this to work again? Tx

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  • Sherlock
    Sherlock Member ✭✭✭✭
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    I have requested a moderator move your query to an appropriate Quicken for Mac category.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @edshanahan1, 

    Thank you for reaching out to Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, after the update were you able to open your file normally, or did you have to restore a backup? If you did restore a backup, can you recall where it was located? Lastly, do you only use one account with Bank Bill Pay or multiple? 

    In addition, you could also try to dis/reconnect the account. To do this select Settings >Downloads >Reset. A visual example is below. 



    Please elaborate further so that we may move forward with troubleshooting as needed. 

    -Quicken Paloma
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