UBS IRA account correct when first added to Quicken, then wrong balance after update

Question

I have two IRA accounts (mine and my spouse's) that I track with Quicken Deluxe for Mac Version 6.4.4 (Build 604.41834.100) on macOS 12.0.1. My spouse's account was added without an issue and updates properly. I am able to add my account and see the correct balance when it gets added to Quicken. But the amount gets reduced by more than $31k upon the first update, and stays incorrect from that point on. If I delete the account and re-add it, the amount is correct when added, and wrong again once updated.

I have many accounts in Quicken and this is the only one with this issue. Anyone have a suggestion on how to resolve it?

Quicken Alyssa · Answer

@PhillyMike,

Given that this is the behavior of the account in the test file as well, and that the account is connected using the Direct Connection method, I am going to have to refer you to the financial institution.

Direct connect is the bank's connection method, and it leaves us limited on what we can see or troubleshoot. You will need to reach out to them for further assistance with this.

I apologize for the inconvenience, do let us know if you have any other questions or concerns.

Quicken Alyssa

PhillyMike · Answer

Alyssa, I tried with a new file as you suggested, but got the same result... I added only my IRA and the proper balance was shown. After the first update, the balance falls by about $30K.

volvogirl · Answer

And you need to check if you have the right number of shares AND the right price per share.