Can't add Rocket Mortgage account - it is not in the list of Banks - any thoughts?

pauljhague

When I attempt to add my Rocket Mortgage account to my financial file, it is not listed on the supported banks. I may be doing something wrong, but what?

Quicken Paloma

Hello @pauljhauge, 

Thank you for reaching out to Quicken Community. We apologize you are having difficulties adding your mortgage account. However, I was unable to find a viable instance which means that at the moment that particular financial institution is not supported. You are indeed not doing anything wrong and we apologize for the inconvenience. 

Hope this provides clarity. Please let us know of any questions or concerns. 

-Quicken Paloma 

Tom Young

Quicken Loans changed its name to Rocket Mortgage sometime this year.  The fidir.txt doesn't have "Rocket Mortgage" listed, but "Quicken Loans" is still there.  You might see if you can use the Quicken Loans financial institution instead.

Quicken Paloma

Hello @pauljhauge, 

Thank you for reaching out to Quicken Community. We apologize you are having difficulties adding your mortgage account. However, I was unable to find a viable instance which means that at the moment that particular financial institution is not supported. You are indeed not doing anything wrong and we apologize for the inconvenience. 

Hope this provides clarity. Please let us know of any questions or concerns. 

-Quicken Paloma 

Tom Young

Quicken Loans changed its name to Rocket Mortgage sometime this year.  The fidir.txt doesn't have "Rocket Mortgage" listed, but "Quicken Loans" is still there.  You might see if you can use the Quicken Loans financial institution instead.

UKR

Just my 2cents' worth ... I would not bother attempting to activate any loan or mortgage account for downloading.  (Not discussing LOC or HELOC accounts here which should be treated like credit card accounts)

At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

Effective with Quicken Windows 2018+
you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments.

jam l

What I just discovered is, by logging out of my Quickens website- then while in Quickens bank set up, it allowed me to finally add my mortgage account. Prior to this, it continued to say "error found" or something to that affect. Maybe by closing the website (logging off) will help? I found there were several types of Quicken loans associated with banks, while neither said "Rocket Mortgage". Hope this helps.

pauljhague

This worked - I am running Quicken for MAC and was finally able to add a link to Rocket Mortgage Account using your suggestion - Thanx